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Old 05-01-2012, 07:53 PM   #1
WhatNow
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Default Startup Repair problem? HELP Please!!

My daughter's ASUS laptop (barely a year old) suddenly started having this problem:

When booting up, it goes straight into Startup Repair. After no more than a few minutes, it says Startup Repair cannot repair this computer automatically. Then it launches the Recovery Manager.

Here's the error message I get from Startup Repair:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200644
Problem Signature 05: AutoFailover
Problem Signature 06: 13
Problem Signature 07: CorruptFile
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

The Problem Signatures are sometimes different - this is the most recent one.

If I try to close Recovery Manager, it forces a reboot and starts the Startup Repair all over again.

I tried System Restore, but it was unsuccessful. I get a message saying "no restore points have been created on your computer's system drive. To create a restore point open System Protection." But when I click on the link to System Protection, I get this message:

"Your computer is running in a limited diagnostic state. If you use system restore in this limited state, you cannot undo the restore operation."

Then, I am given no options to continue.

Any advice would be appreciated on how to fix this as my daughter needs the laptop for school.
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Old 05-02-2012, 10:55 AM   #2
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Anyone have any ideas?
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Old 05-02-2012, 11:05 AM   #3
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Quote:
Originally Posted by WhatNow View Post
Anyone have any ideas?
You don't need "Restore" you need "Recovery", which are the CD(s) that came with the laptop.

I just went through this with my grandsons' laptop. They picked up a virus that trashed the OS. I tried "Restore" and even "Recovery" from the "protected" drive on the HDD, neither worked. The only way to fix it was to use the Recovery CDs. Unfortunately I didn't have them (second-hand laptop), so I had to buy a new set.
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Old 05-02-2012, 11:20 AM   #4
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There is also a type of malware/virus out there now that works this way as well. Had a couple of people here at work pick it up through linked in and it took our IT guy a couple of hours to get it all cleaned up
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Old 05-02-2012, 12:20 PM   #5
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Quote:
Originally Posted by Clif001 View Post
You don't need "Restore" you need "Recovery", which are the CD(s) that came with the laptop.

I just went through this with my grandsons' laptop. They picked up a virus that trashed the OS. I tried "Restore" and even "Recovery" from the "protected" drive on the HDD, neither worked. The only way to fix it was to use the Recovery CDs. Unfortunately I didn't have them (second-hand laptop), so I had to buy a new set.
I do have the recovery discs but the only options I am given are:

Startup Repair (which does not work)

System Restore (tells me no restore points have been created on your computer's system drive.)

System Image recovery

Windows Memory Diagnostic (did not help)

Command Prompt
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Old 05-02-2012, 12:42 PM   #6
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Quote:
Originally Posted by WhatNow View Post
I do have the recovery discs but the only options I am given are:

Startup Repair (which does not work)

System Restore (tells me no restore points have been created on your computer's system drive.)

System Image recovery

Windows Memory Diagnostic (did not help)

Command Prompt
Have you tried "System Image Recovery"?

What you want is the option to put your computer back to the way it was when it left the factory. If this is not available, or does not work, you'll have to get in touch with the laptop's customer support people.
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Old 05-02-2012, 01:37 PM   #7
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When the machine boots up hit F8 or F9 to start in Safe Mode with Networking. Once in safe mode, run a virus scan. But make sure the definitions are up to date. That's why "With Networking".
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Old 05-06-2012, 11:08 AM   #8
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There's a shorter version to this fix but I'd have to know if your drive is showing at a prompt. So you'll have to go to the lengthy version to ensure you get the right partition.

PROBLEM: Windows 7 computer will not boot properly. Instead it goes into a repair mode repeatedly:

Problem signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21201027
Problem Signature 05: AutoFailover
Problem Signature 06: 12
Problem Signature 07: CorruptFile
OS version: 6.1.7600.2.0.0.256.1
Locale ID: 1033[/b]

SOLUTION:
Boot Windows 7 DVD Repair console or Repair CD, press Shift F10 at bootup or click through to Recovery Tools list to open a Command Prompt, then type:

C:\>DISKPART
LIST DISK
DETAIL DISK 0

Results look something like this:
----------------------------------
Disk ID : 13DB21A5
Type : ATA
Status : Online
Path : 0
Target : 0
LUN ID : 0
Location Path : PCIROOT<0>#PCI<1F02>#ATA
Current Read-Only State : No
Read-only : No
Boot Disk : No
Pagefile Disk : No
Hibernation File Disk : No
Crashdump Disk : No
Clustered Disk : No

(NOTE THERE IS NO BOOT SECTOR ON THIS DISK)
----------------------------------

Select DISK 0
LIST PARTITION
SELECT PARTITION 1 (confirm first this is Windows 7 partition it should be the largest in size)
ACTIVE
EXIT

Then type:

C:\>bootrec.exe /fixmbr
C:\>bootrec.exe /fixboot

Type EXIT, and choose restart to see if Windows 7 will not boot properly.

Hope this helps
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